Contact Us

We are here to help with questions about Chandeliery™ products, order status, shipping updates, return requests, and general store support.

Support Email:
service@chandeliery.com

Service Hours:
Monday–Friday, 9:00 AM–5:00 PM EST

Most emails are reviewed within 1–2 business days. Replies may take longer during weekends, holidays, inventory updates, or busy sales periods.

To help us review your request faster, please include the following information when available:

Order number
Email address used at checkout
Product name
A clear explanation of the issue
Photos of the item, packaging, and shipping label if the item arrived damaged, incorrect, or incomplete

Lighting products may involve different power methods, bulb bases, and installation requirements. Please review the product page carefully before purchase. Hardwired fixtures such as chandeliers, ceiling lights, wall lights, and under-cabinet lights may require professional installation.

Please contact us before returning any item. Products returned without written return instructions may not be accepted.